From first ring to booked inspection.
PestLine is a managed service. We build it around your company, your service area, and your published prices, then run it and keep it tuned. You take the jobs that land on the calendar.
Your line rings. It answers.
In your company's name, in seconds, at any hour: the 6am bed bug panic, the Sunday wasp nest, the call that lands while you are under a house. No hold music, no voicemail.
It qualifies like a trained CSR
Name and callback number first, in case the call drops. Then the address and ZIP for your service area. Then the pest: what the caller is seeing, where in the property, how long it has been going on, and how bad it looks. Owner or renter, kids and pets, prior treatment: all captured as notes for the technician.
It assigns urgency
Someone being stung, rodents in occupied rooms, confirmed bed bugs, wildlife inside the structure, a commercial site with customers exposed: flagged P0 for same-day handling. Active infestations run P1 for the next 24 to 48 hours. Everything else books routine.
It books the right appointment
By pest, not by guesswork. Termites, bed bugs, and wildlife book your inspector first. Direct-book lines like a wasp nest go straight to treatment. Quarterly plans start with the initial visit. WDI report requests capture the closing date and book against it.
You get a structured job card
Every call becomes name, number, address, pest, where it was seen, how long, and urgency: delivered by text and email, with a hold on your calendar and the full recording and transcript behind it. Urgent jobs also fire an immediate alert to your phone.
You stay in control
Read any transcript in the dashboard and take over any thread in one tap; the agent goes silent until you hand it back. Want less? Missed-call-only mode answers only what you do not.
One hard rule underneath all of it: the receptionist never diagnoses a pest, never recommends a treatment, and never quotes chemicals. It states your published price ranges and books the licensed inspector for the exact answer.